We strive to provide the best quality products for our customers. If you believe your item is faulty or defective, please email hello@sevenseasapparel.com.au upon receiving your order with the following:

• Your name
• Order number
• Images of the fault for review

If the sizing isn’t quite right, we will happily exchange the item or provide you with a store credit if we don't have the size you require in stock.

To start an exchange, please follow these steps:

• Email our team at hello@sevenseasapparel.com.au
• The item or items will need to be posted back to us at your expense. (Please note: If the package does not reach us safely, we will not be able to complete the exchange. We recommend sending via a traceable method for peace of mind and to retain the proof of postage until you have received confirmation that your exchange has been processed.)
• The item or items must be received in original condition, unworn, unsoiled, unaltered, unwashed and with tags intact. Our team will inspect the returned item or items before we issue an exchange.
• Exchanges must be returned within 30 days of purchase together with original proof of purchase.
• Seven Seas Apparel reserves the right to refuse the return if it does not meet these conditions. 

Please Note:

• We do not exchange or refund any items purchased on clearance, or for a change of mind for items on sale.
• We do not offer refunds on any item, only exchanges.
• Postage and handling costs are non-refundable on exchanged items.
• Postage and handling costs to return exchanged items are at your expense if the items are not faulty.