FAQ
1. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, GooglePay, ShopPay and Afterpay.
2. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your shipment.
3. What is your return and exchange policy? We offer returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for detailed instructions.
4. Do you ship internationally?
Not at the moment, but never say never! We’re always looking at ways to grow and bring our products to more customers around the world. Keep an eye out for updates on international shipping in the future.
5. How do I determine my size? Our Size Guide provides detailed measurements to help you choose the right fit. If you're between sizes or need further assistance, feel free to contact our customer service team.
6. Can I modify or cancel my order after it's been placed? We process orders quickly, but if you need to make changes or cancel, please contact us immediately. While we cannot guarantee modifications, we will do our best to accommodate your request.
7. What should I do if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund as quickly as possible.
8. How should I care for my apparel? Each product comes with specific care instructions on the label. Generally, we recommend machine washing in cold water and hanging to dry to maintain the quality of the fabric and print.
9. Do you offer gift cards? Yes, we offer digital gift cards. They can be purchased through our website and are delivered via email.
10. How can I contact customer support? You can reach our customer support team via email at hello@sevenseasapparel.com.au during business hours.